Shipping & Delivery
Q: Who is responsible for return shipping?
A: The return shipping fees are the responsibility of the customer. While we often give free shipping on orders to customers, we are not able to offer free shipping for returns. We do however discount our return shipping rates for your convenience and provide you with quick-print FedEx return labels to make the process easier for you.
A: The return shipping fees are the responsibility of the customer. While we often give free shipping on orders to customers, we are not able to offer free shipping for returns. We do however discount our return shipping rates for your convenience and provide you with quick-print FedEx return labels to make the process easier for you.
Q: How is the price of the return label determined?
A: The price of a return label depends on the size of the product being returned, and is automatically calculated for you at the time of the return. We take into consideration the product weight, distance to travel, and dimensions for you based on the item you ordered.
A: The price of a return label depends on the size of the product being returned, and is automatically calculated for you at the time of the return. We take into consideration the product weight, distance to travel, and dimensions for you based on the item you ordered.
Q: What if I would like to use my own return packaging?
A: When initiating a return, make sure to enter "Use your own shipping" and you will not be charged any additional shipping.
A: When initiating a return, make sure to enter "Use your own shipping" and you will not be charged any additional shipping.
Q: What if I need to exchange the item for a different item?
A: If you need to exchange your item, we ask that you place a new order for the desired item. Your original order must be returned by submitting a return on the order page. If you have specific questions in regards to an exchange, please contact our customer service team at +91 8586969685, 9 AM - 11 PM Monday-Friday, and 9 AM - 6 PM Saturday-Sunday
A: If you need to exchange your item, we ask that you place a new order for the desired item. Your original order must be returned by submitting a return on the order page. If you have specific questions in regards to an exchange, please contact our customer service team at +91 8586969685, 9 AM - 11 PM Monday-Friday, and 9 AM - 6 PM Saturday-Sunday
Q: How do I return more than one item in an order?
A: Our return page allows you to make multiple return requests however each line item has to be processed one at a time. If you would like to return multiple items from one order, go through the process of requesting a return for each item you would like to return. Each product sent back to us will require a unique Return Authorization Number. For expedited processing, please make sure that you address the items consistently.
A: Our return page allows you to make multiple return requests however each line item has to be processed one at a time. If you would like to return multiple items from one order, go through the process of requesting a return for each item you would like to return. Each product sent back to us will require a unique Return Authorization Number. For expedited processing, please make sure that you address the items consistently.
Q: When do I pay for the return label?
A: In order to make it easier for our customers, the amount of the return label you select will be deducted from your returned value amount as a restocking fee. You will see the amount that will be deducted at time of the return. For your convenience, you will not have to enter your payment information again.
A: In order to make it easier for our customers, the amount of the return label you select will be deducted from your returned value amount as a restocking fee. You will see the amount that will be deducted at time of the return. For your convenience, you will not have to enter your payment information again.
Q: How long is the return label purchased on your site good for?
A: Each FedEx return label is good for 30 days.
A: Each FedEx return label is good for 30 days.
Q: Do I have to drop the returned item off at a FedEx drop off location?
A: If you purchase a label from us, you will be required to drop the item off at a FedEx drop off location.
If you do not want to drop off your item, you are given an option in the email that is sent to you, to schedule a pickup with FedEx. Please note, there is an additional fee associated with this service and you will have to pay for it directly through the FedEx website.
A: If you purchase a label from us, you will be required to drop the item off at a FedEx drop off location.
If you do not want to drop off your item, you are given an option in the email that is sent to you, to schedule a pickup with FedEx. Please note, there is an additional fee associated with this service and you will have to pay for it directly through the FedEx website.
Q: How do I find a FedEx drop off location?
A: Search for FedEx locations near you by going to FedEx.com.
A: Search for FedEx locations near you by going to FedEx.com.
Q: What if I didn't receive my return shipping label from FedEx via Email.
A: Emails sometimes get lost or blocked by ISPs, so please check your spam and trash folder. If you still can't find it, please give our customer service a call and we can get you the appropriate return information or put in a new return shipment request with FedEx.
A: Emails sometimes get lost or blocked by ISPs, so please check your spam and trash folder. If you still can't find it, please give our customer service a call and we can get you the appropriate return information or put in a new return shipment request with FedEx.
Q: I am returning an item from outside India, can I still purchase a return label from the website?
A: Unfortunately no. Return labels are currently available for most domestic orders within India. You will still be able to return it back to us using your own shipping method.
A: Unfortunately no. Return labels are currently available for most domestic orders within India. You will still be able to return it back to us using your own shipping method.
Q: What should I do if the website is not allowing me to purchase a FedEx label for a particular item that I want to return.
A: If that happens to you, you should return the item back to us using your own shipping method. Make sure to add the Return Authorization Number to your return to ensure you get proper credit.
A: If that happens to you, you should return the item back to us using your own shipping method. Make sure to add the Return Authorization Number to your return to ensure you get proper credit.
Q: What if I still have a question you didn't answer?
A: We are here to help. Contact our customer service team at
A: We are here to help. Contact our customer service team at
+91 8586969685, 9 AM - 11 PM Monday-Friday, and 9 AM - 6 PM Saturday-Sunday.