Shipping policy

Shipping is free on every order. Each rug is made for your order, so delivery time is the making time plus the time in transit.

Last updated: October 31, 2026

Free shipping

We ship free to most countries, with no minimum order. If we can't deliver to your address, checkout will tell you before you pay.

We ship with FedEx, UPS, DHL and other professional carriers, chosen for your destination.

Delivery time

Making time depends on how the rug is made. Transit takes about 5–8 days after dispatch for most destinations.

Construction	Making time
Hand-Knotted	6–8 weeks
Hand-Tufted	2–4 weeks
Flatweave	3–5 weeks
Handloom	2.5–5 weeks
Deep Tuft	1–3 weeks

The estimate for each rug is shown on its product page. These are estimates, not guarantees. Some orders take longer, for example:

• Large sizes, dense or detailed designs, and custom sizes or colors
• Waiting for your reply when we confirm details, colors or samples after you order
• Weather, such as heavy monsoon rain, which slows dyeing and drying
• Festivals and public holidays in India, and busy seasons
• Carrier delays, customs checks and other events outside our control

We don't dispatch on weekends or public holidays. For custom orders, we confirm the timeline with you before work begins.

Order confirmation and tracking

• After you order, we email you to confirm the rug, size and shipping address before work begins.
• When your rug ships, we email you the tracking number. Tracking usually becomes active within 24 hours.

If your rug will be late

If we can't ship your rug within the time shown, we will email you a new date. You can choose to wait, or cancel the order for a full refund.

Customs duties and taxes

Our prices include shipping. They do not include import duties, taxes or VAT charged by your country. These are set by your country's customs and are paid by you, usually to the carrier at delivery. We can't estimate or prepay them, so please check with your local customs office if you're unsure.

If a delivery is refused or returned because duties were not paid, we can't offer a refund.

Your shipping address

Please check your address at checkout. If anything needs to change, email us before your rug is dispatched. Once a parcel is with the carrier, we may not be able to change where it goes.

Damaged or lost in transit

Every shipment is fully insured. If your rug is lost or arrives damaged, you are covered with a full refund.

Please check your rug when it arrives. If the parcel or the rug is damaged, take photos, keep the packaging and contact us within 5 days of delivery. We handle the claim with the carrier.

If your tracking stops updating, contact us and we'll follow up with the carrier.